Field Service Engineer

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our members to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

Position Summary:

• Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on TEA & Mol products for achieving:
• Satisfied customer becoming committed customers
• The highest first time fix rates / the lowest mean time to repair
• Lowest repeated call rates
• Participates to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)

• Performs all missions related to service in line with internal rules and customer regulations
• Assure adaptable telephone support and diagnostic as well as on-site Services to exceed the customer's expectation and making them successful by using TMO instruments. Actively promote our contract products.
• Always ensure the highest professional relationship with our customer base to achieve customer dedication and bring up issues if needed to tackle critical tasks in the fastest way possible. Follow our ethical business conduct mentorship.
• Visit customers 80% of the time at least, to install, repair, make training on our equipment, being the equipment type Metal detector, checkweigher and x-ray.
• The encouraged average is to be out 4 days a week with a possibility also in the night.
• It could be possible to visit other countries to help others team, within EU and rarely even in Africa middle east and Asia or Latin America.
• The new FSE will be based in Spain, and he will travel in all the country.

• The new Field Service Engineer should have a technical industrial background (preferable in electro mechanical).
• Minimum 5 years of validated experience in a comparable sector.
• Spanish should be spoken as mother language but also a good english speaking would be important.