Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook's Global Operations team exists to help them. Within Global Operations, Integrity Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.We are seeking an experienced professional with a passion for mitigating real world harm, protecting our community and being the voice of our users. We count on our project managers to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other Meta teams to drive operational projects in a fast paced and data driven environment.
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Project Manager, Integrity Operations Responsibilities:
- Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
- Help review and implement content policies that take into consideration the needs of a global community
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
- Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and External Vendors
- Drive strategy for execution, planning, measuring progress and sharing results
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- 2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
- 2+ years of experience in an operations, technology, management consulting, or equivalent environment
- Experience resolving, communicating, and presenting issues & insights to both technical and non-technical audiences
- Demonstrated experience problem-solving with strategic execution and experience influencing and coordinating with cross-functional teams
- Analytically driven with the experience understanding nuances and patterns within large data sets
- Bachelors or Advanced degree
- Ability to work with potentially graphic and objectionable content
- Experience with SQL and data visualization
- Experience working with global teams and diverse communities
- Experience managing vendor relationships
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.